Live Arrival Guarantee plus a seven day extended guarantee!
BackwaterReptiles.com takes great pride in guaranteeing live arrival for each and every live reptile, amphibian, and invertebrate order that we ship, in addition to a seven day extended guarantee, giving you a full week of coverage. Below we will review our guarantee in detail, including nullification factors.
DOA animals are rare, but if it does occur you need to be familiar with our policy (this is why, at checkout, you must acknowledge having read this page in its entirety). This provides us with your digital signature. Ignoring the terms of the guarantee is not an excuse, and will not render these rules void.
If in the unlikely event you need to open a DOA claim for animals or feeders, we will require a clear picture of the animal(s) placed on top of the shipping label, upside down, all in one snapshot. Each animal being claimed must be visible in the photograph. Additional photographs may be requested for further verification.
The Live Arrival Guarantee applies to animals that arrive deceased, as well as reptiles/amphibians/inverts that perish within seven days of arrival. Please follow the same procedure for both instances (picture of animal on top of shipping label, all in the same photograph) to open a claim.
Upon approval of your claim, you have a couple options.
The first option is having us ship you a replacement animal, although heavily discounted shipping costs ($29.99) will be the responsibility of the customer. If the replacement animal is DOA, we would then refund your purchase price (including the shipping costs) via paypal or credit card, depending on your method of payment. Keep in mind, we are extremely reasonable people, so we'll work with you. Every situation is different.
The second option in the case of a DOA animal is an immediate refund, less the shipping cost ($49.99).
We have not become a highly reputable reptile, amphibian, and invertebrate sales company by treating our customers like faceless numbers in a spreadsheet. We deeply value your satisfaction. It is common for us to receive an email telling us that our customer service response times are simply unmatched within the reptile industry.
Species Photos
The pictures we utilize on our website are representative of the species, which means you are not ordering the exact animal in the photograph. Claiming that the reptile, amphibian, or invertebrate you received does not look identical to the picture on the website is not a valid reason for reimbursement or return.
Nullifying Factors
1.) If temperatures at the delivery zip code dip below 35F or above 90F, the live arrival guarantee and extended guarantee are both voided for all reptiles, amphibians, invertebrates, and feeders. Shipping live animals is a shared risk between the shipper and the customer--please research your local temperatures prior to ordering.
2.) If you, or an authorized representative are not present for a delivery attempt (usually in the morning), the live arrival guarantee is null and void. If it was agreed upon that the animal(s) would be held at the carrier's facility, the package(s) must be picked-up within four hours of arrival at the said facility.
3.) If you inadvertently enter a delivery address during checkout that is not valid, the live arrival guarantee is voided.
4.) If you do not contact us within three hours of delivery or pick-up with DOA and shipping label photographs, the live arrival guarantee is voided.
5.) We are not responsible for carrier (UPS/FedEx) delays. Shipping costs are non-refundable. This policy is standard within the reptile industry.
6.) Animals that succumb due to negligence or neglect on the part of the customer are not eligible for the guarantee coverage.
7.) A delivery that is refused for any reason is not eligible for a refund or replacement.
When you order through our website, you specifically must accept our live arrival guarantee in order to continue checkout.
Please Note
FedEx and UPS systems show when package(s) arrive, and who signed for it. Our carriers should never leave a package without a signature.
If your order is missing any item, it will be immediately refunded upon approval of the claim.
Please feel free to contact us if you have any questions at all.
DOA animals are rare, but if it does occur you need to be familiar with our policy (this is why, at checkout, you must acknowledge having read this page in its entirety). This provides us with your digital signature. Ignoring the terms of the guarantee is not an excuse, and will not render these rules void.
If in the unlikely event you need to open a DOA claim for animals or feeders, we will require a clear picture of the animal(s) placed on top of the shipping label, upside down, all in one snapshot. Each animal being claimed must be visible in the photograph. Additional photographs may be requested for further verification.
The Live Arrival Guarantee applies to animals that arrive deceased, as well as reptiles/amphibians/inverts that perish within seven days of arrival. Please follow the same procedure for both instances (picture of animal on top of shipping label, all in the same photograph) to open a claim.
Upon approval of your claim, you have a couple options.
The first option is having us ship you a replacement animal, although heavily discounted shipping costs ($29.99) will be the responsibility of the customer. If the replacement animal is DOA, we would then refund your purchase price (including the shipping costs) via paypal or credit card, depending on your method of payment. Keep in mind, we are extremely reasonable people, so we'll work with you. Every situation is different.
The second option in the case of a DOA animal is an immediate refund, less the shipping cost ($49.99).
We have not become a highly reputable reptile, amphibian, and invertebrate sales company by treating our customers like faceless numbers in a spreadsheet. We deeply value your satisfaction. It is common for us to receive an email telling us that our customer service response times are simply unmatched within the reptile industry.
Species Photos
The pictures we utilize on our website are representative of the species, which means you are not ordering the exact animal in the photograph. Claiming that the reptile, amphibian, or invertebrate you received does not look identical to the picture on the website is not a valid reason for reimbursement or return.
Nullifying Factors
1.) If temperatures at the delivery zip code dip below 35F or above 90F, the live arrival guarantee and extended guarantee are both voided for all reptiles, amphibians, invertebrates, and feeders. Shipping live animals is a shared risk between the shipper and the customer--please research your local temperatures prior to ordering.
2.) If you, or an authorized representative are not present for a delivery attempt (usually in the morning), the live arrival guarantee is null and void. If it was agreed upon that the animal(s) would be held at the carrier's facility, the package(s) must be picked-up within four hours of arrival at the said facility.
3.) If you inadvertently enter a delivery address during checkout that is not valid, the live arrival guarantee is voided.
4.) If you do not contact us within three hours of delivery or pick-up with DOA and shipping label photographs, the live arrival guarantee is voided.
5.) We are not responsible for carrier (UPS/FedEx) delays. Shipping costs are non-refundable. This policy is standard within the reptile industry.
6.) Animals that succumb due to negligence or neglect on the part of the customer are not eligible for the guarantee coverage.
7.) A delivery that is refused for any reason is not eligible for a refund or replacement.
When you order through our website, you specifically must accept our live arrival guarantee in order to continue checkout.
Please Note
FedEx and UPS systems show when package(s) arrive, and who signed for it. Our carriers should never leave a package without a signature.
If your order is missing any item, it will be immediately refunded upon approval of the claim.
Please feel free to contact us if you have any questions at all.
We offer exotic reptiles for sale online at absolute rock-bottom prices, which means we make these fascinating animals available to you affordably as pets, or even to start your own reptile breeding project. We are reptile enthusiasts who believe captive breeding is integral to the future of the market, as it not only helps protect wild herp populations, but is an incredibly rewarding experience that tends to intensify one's passion for these amazing prehistoric creatures. Whether you buy a snake, lizard, turtle, tortoise, or alligator, we are driven to provide the highest quality live reptiles for sale.
Amphibians are generally slower-moving than reptiles, and have uniquely moist skin which means they are never far from a source of water. Their life cycle is nothing short of incredible: they hatch in water, spend weeks or months in metamorphosis, then become either terrestrial or remain primarily water bound. Some salamanders even breathe through their skin! Our live amphibians for sale online include frogs, toads, salamanders, and newts. Some are huge, some are small, and virtually all are amazing to observe in captivity. When you buy amphibians from us, you can rest assured they are fully guaranteed to arrive alive and in great condition. Why not start an amphibian breeding project today?
Reptile and amphibian food should be varied, which is why we offer an array of feeder insects for sale. It's always far more cost effective to buy feeder insects in bulk, which often saves up to 70% off pet store prices. Plus, the feeders are delivered right to your doorstep. We offer live crickets for sale, as well as dubia roaches, mealworms, wax worms, nightcrawlers, and now even lizards, all at the lowest possible prices. Our reptile and amphibian feeder insects and lizards include a guarantee of live arrival.
Reptiles for Sale
Amphibians for Sale
Scorpions for Sale
Tarantulas for Sale
Feeders for Sale
